Last Updated: January 1, 2026
At Janova Desk, we stand behind the quality of our work and want you to be satisfied with your purchase. This Refund Policy outlines our policies for services and products.
Consulting & Support Services: For ongoing monthly services, you may cancel at any time with 30 days written notice. No refunds will be issued for services already rendered.
Project-Based Services: Project fees are typically structured with milestone payments. Once work has begun on a milestone, refunds for that milestone are not available. If you are unsatisfied with deliverables, we will work with you to make reasonable revisions.
Workshops & Training: Cancellations made more than 14 days before the scheduled workshop date are eligible for a full refund. Cancellations between 7-14 days receive a 50% refund. Cancellations within 7 days are not eligible for a refund but may be rescheduled once at no additional cost.
Digital Downloads: Due to the nature of digital products, all sales are final. We do not offer refunds on digital downloads, templates, or guides once purchased.
Physical Products: Physical merchandise may be returned within 14 days of delivery for a full refund, provided the item is unused and in its original packaging. The customer is responsible for return shipping costs.
You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. No partial refunds will be issued for unused portions of a subscription period.
To request a refund, please contact us at hello@janovadesk.com with your order number and reason for the refund request. We will review your request and respond within 5 business days.
We reserve the right to refuse refunds in cases of abuse of this policy or fraudulent activity. We may make exceptions to this policy on a case-by-case basis at our sole discretion.
For questions about this Refund Policy, contact us at hello@janovadesk.com.
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